General terms and conditions of purchase
These websites contain information about products and services offered by the company LaiLo obrt za usluge, traduzne i proizvodnja, vl. Monika Lončar, V. Požarinje br. 11, 10000 Zagreb and serve as an electronic point of sale – an online store.
The terms and conditions of the online store (www.lailobiljeznice.com) have been drawn up in accordance with the current Consumer Protection Act (ZZP) and the Civil Obligations Act (ZOO).
Please read all of the terms and conditions of purchase and business listed below carefully. By ordering the product, the Buyer confirms acceptance of these terms and conditions of purchase.
Seller:
Seat:
LaiLo obrt za usluge, trade i production, vl. Monika Lončar
Headquarters: V. Požarinje 11, 10000 Zagreb
OIB: 03005201088, MB: 97964727
The trade is not subject to VAT.
Contact: 0989811235
Email: info@paperdesign-hr.com
A customer is any legal or physical person who makes an order and payment in an online store.
Safety statement
Paypal
We use PayPal as one of our preferred payment providers on our website. If you choose to purchase a product from us and choose PayPal as your payment method, we will be asked to share your information with PayPal. You can read more about our privacy policy at the link: Paypal Privacy Policy.
CorvusPay
When paying on our website, you use CorvusPay – an advanced system for secure online payment card acceptance. CorvusPay ensures complete confidentiality of your card details from the moment you enter them in the CorvusPay payment form. Payment details are transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with the complete details of your payment card. Also, the data is inaccessible even to CorvusPay system employees. The isolated core independently transfers and manages sensitive data, keeping it completely secure.
The form for entering payment details is secured with the highest level of security SSL transport encryption. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all requirements related to the security of online payments prescribed by leading card brands, i.e. it operates in accordance with the standard – PCI DSS Level 1 – the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, your bank, in addition to the validity of the card itself, additionally confirms your identity using a token or password.
Corvus Info considers all collected information to be bank secrecy and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely secure, and its privacy is guaranteed by the most modern protection mechanisms. Only the data necessary to perform the job in accordance with the prescribed demanding procedures for online payments is collected. Security controls and operational procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and by systematically implementing information security provisions, they permanently maintain and improve the level of system security by protecting your card data.
Payment methods
Payment in the online store is possible in the following ways:
Wire transfer / internet banking / general payment slip (available only in the Republic of Croatia)
- Wire transfer/internet banking/general payment slip
PayPal - online
Credit cards
TRANSFER / INTERNET BANKING / GENERAL PAYMENT ORDER / CREDIT CARD
After completing your purchase by selecting "Bank transfer", you will receive payment information to the email address provided. You can pay the invoice via internet banking or by general payment slip at a bank, post office or FINA counter. If you pay from a foreign bank, all bank transaction costs are borne solely by the payer.
We will ship the shipment after the payment is visible on our bank account. We do not deliver the goods based on a payment receipt.
PAYPAL
Pay securely and quickly via the PayPal payment system. The amount of your order will be charged to the card or account used when placing your order. When you use PayPal to place your order, you agree that PayPal may use your personal information as set out in the PayPal Privacy Policy. PayPal Privacy Policy
For PayPal payments on www.lailobiljeznice.com, the following is important:
If you buy from Croatia, the value of your shopping cart and the shipping cost will be converted from HRK to EUR or USD since PayPal does not support HRK as a payment currency. The order amount of your credit card, which is linked to the Paypal account, will be debited through price conversion in EUR or USD according to the current sales rate of the Croatian National Bank. Selling rate of the Croatian National Bank
As a result of the conversion, in the case of payment via PayPal, a deviation from the price shown on www.lailobiljeznice.com and the charged amount of the shopping cart is possible.
The cost of currency conversion is borne by the buyer.
CREDIT CARDS
Payment by debit and credit cards
Online payment security statement
When paying on our website, you use CorvusPay – an advanced system for secure online payment card acceptance. CorvusPay ensures complete confidentiality of your card details from the moment you enter them in the CorvusPay payment form. Payment details are transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with the complete details of your payment card. Also, the data is inaccessible even to CorvusPay system employees. The isolated core independently transfers and manages sensitive data, keeping it completely secure.
The form for entering payment details is secured with the highest level of security SSL transport encryption. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all requirements related to the security of online payments prescribed by leading card brands, i.e. it operates in accordance with the standard – PCI DSS Level 1 – the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, your bank, in addition to the validity of the card itself, additionally confirms your identity using a token or password.
Corvus Info considers all collected information to be bank secrecy and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely secure, and its privacy is guaranteed by the most modern protection mechanisms. Only the data necessary to perform the job in accordance with the prescribed demanding procedures for online payments is collected. Security controls and operational procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and by systematically implementing information security provisions, they permanently maintain and improve the level of system security by protecting your card data.
Privacy Statement
In accordance with the provisions of the Consumer Protection Act (Official Gazette No. 41/14, Article 11), LaiLo does not transfer personal data of customers to a third party without the prior express and written consent of the customer and collects only basic data about customers. We apply maximum security measures to protect the interests of customers and prevent misuse of information, all customer data is strictly kept and is available only to employees who need the data in their business and will never be given to a third party.
Delivery terms
Delivery method and deadline: delivery is made 7-10 working days from the date of payment to the account, packages are sent by Croatian Post and HP Express.
Shipping costs: 30.00 kn
EU MEMBER COUNTRIES: up to 15 working days
ALL OTHER COUNTRIES: up to 30 business days
The package is delivered to the address via Croatian Post. Delivery is carried out in accordance with the terms of use of the delivery service, and is considered completed at the moment the product is handed over to the delivery service. The seller is not able to influence the further speed of delivery and possible complications related to the delivery itself caused by the delivery service.
In case the buyer orders the goods outside the European Union, the delivery time may be extended if the package is held at customs. The buyer is responsible for paying taxes and customs duties in accordance with the laws of the country in which he is located.
In the event that the Buyer orders the goods and refuses to receive them, the Seller has the right to deduct from the paid purchase price an amount equal to the delivery costs and other handling costs from the delivery price list. If the recipient is not delivered to the parcel because he is not present at the address or the competent postal service has not contacted the recipient, the costs of re-sending the package are borne by the recipient.
We ship all orders within 5 to 7 business days after payment is visible on the account. Delivery is made according to the schedule specified for each of the shipping and delivery methods listed below. In the case of holidays and public holidays, the shipping and delivery time/package delivery is moved to the first following business day. If you want delivery on a specific date, please let us know in the notes when ordering.
The products will be packed so that they cannot be damaged by normal handling during transport. When picking up the shipment, the customer is obliged to check for possible EXTERNAL damage to the shipment, i.e. packages and immediately report them to the delivery person, or refuse to pick up a shipment with visible major external damage. In this case, please contact us so that we can check the status of the shipment as soon as possible and send a new one.
Orders created before 2 p.m. are processed the same day, and all other orders received after 2 p.m. are processed the next working day.
Invoice/ confirmation of the concluded contract
The invoice that the buyer will receive together with the ordered goods represents proof of the concluded contract and contains all the necessary information from Article 57 of the Consumer Protection Act.
Orders
Ordering goods through the online store is possible 24 hours a day, 7 days a week. You can order as a registered or unregistered user. All products listed in the online store are in stock and available for order in limited quantities. If a specific product is not available at the time of order, the customer will be notified and will be offered a replacement product or a refund.
Terms of return, complaints and exchanges
If you are not satisfied with the product you ordered, you can return it for a full refund, including shipping costs if eligible. All returned products must be unused and in their original packaging.
You bear the cost of shipping to our warehouse for the products you are returning (by mail or delivery service). For returns of unused and unopened products, you can contact us beforehand at the email: lailomonikaloncar@gmail.com
Notes
Returns and exchanges must be agreed in advance. If you want a refund, a copy of the invoice and the account number (IBAN) to which the refund will be made must be attached. The refund will be made within the legal period of 14 days, after we receive the product at the warehouse. When returning the product, the buyer is responsible for properly packaging the product to prevent damage to the product during transport. If the buyer did not properly protect the product during packaging and damage occurs, the refund or exchange will not be accepted. You must return the goods without delay, and no later than 14 days from the date you declared unilateral termination of the contract.
Delivery damage, defective product
In the event of damage during delivery, incorrectly delivered goods or the product you received is defective (manufacturing error), please contact us within 2 business days of receiving the shipment by email: lailomonikaloncar@gmail.com
In this case, LaiLo covers all the costs of replacing the product
Instructions for unilateral termination of the contract
You may terminate the contract within 14 days without giving any reason. In order to exercise your right to unilateral termination, you must inform us of your decision to unilaterally terminate the contract before the expiry of the period by an unequivocal statement sent by post or e-mail, in which you will state your name and surname, address, telephone number and e-mail address, and you may use the attached example of the form for unilateral termination of the contract. The deadline for unilateral termination is 14 days from the day on which you or a third party designated by you, who is not the carrier, have been given possession of the goods that are the subject of the contract. If you unilaterally terminate this contract, we will refund the money we have received from you, including the delivery costs, without delay, and at the latest within 14 days from the day on which we received your decision to unilaterally terminate the contract, unless you have chosen another type of delivery that is not the cheapest standard delivery offered by us. The refund will be made in the same way as you made the payment. In the event that you agree to another way of returning the amount paid, you do not bear any costs in relation to the return. We can issue a refund only after the goods have been returned or after you provide us with proof that you have sent the goods to us. You consider that you have fulfilled your obligation on time if you have sent the goods to our address before the expiration of the aforementioned period. You bear the direct costs of returning the goods yourself. You are responsible for any decrease in the value of the goods resulting from the handling of the goods, except that which was necessary to determine the nature, characteristics and functionality of the goods.
FORM FOR UNILATERAL TERMINATION OF THE CONTRACT
You can fill out and submit a copy of the form for unilateral termination of the contract, which is available on our website. We will send you confirmation of receipt of the notification of unilateral termination of the contract, without delay, by email.
Instructions for unilateral termination of the contract
- You can unilaterally terminate the contract within 14 days without giving a reason.
– In order to exercise your right to unilaterally terminate this Agreement, you must inform us of your decision to unilaterally terminate the Agreement before the expiry of the deadline by an unambiguous statement sent by post or e-mail, stating your name and surname, address, telephone number and e-mail address, and you can also use the attached example of the form for unilateral termination of the Agreement.
– The deadline for unilateral termination is 14 days from the day on which the goods that are the subject of the contract are delivered to you or a third party designated by you, who is not the carrier.
- If you unilaterally terminate this Agreement, we will refund the money we received from you, including delivery costs, without delay, and no later than within 14 days from the day we received your decision to unilaterally terminate the agreement, unless you have chosen another type of delivery that is not the cheapest standard delivery that we have offered.
- The refund will be made in the same way you made the payment. In the event that you agree to another way of returning the amount paid, you do not bear any costs in relation to the return.
– We can only issue a refund after the goods have been returned to us or after you provide us with proof that you have sent the goods back to us.
– You are considered to have fulfilled your obligation on time if you have sent the goods to our address before the expiration of the aforementioned deadline.
– You must bear the direct costs of returning the goods yourself.
- You are responsible for any decrease in the value of the goods that is the result of handling the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.
Obligations of the consumer in case of unilateral termination of the contract (excerpt from ZZP, article 77)
(1) Unless the trader has offered to collect the goods returned by the consumer himself, the consumer must return the goods without delay and at the latest within 14 days from the day on which he informed the trader of his decision to terminate the contract in accordance with Article 74 of this Act.
(2) The consumer shall be deemed to have fulfilled his obligation referred to in paragraph 1 of this Article on time if, before the expiry of the period referred to in paragraph 1 of this Article, he sends the goods or hands them over to the trader, or to a person authorised by the trader to receive the goods.
(3) The consumer shall bear only the direct costs of returning the goods, unless the trader has agreed to bear those costs or the trader has failed to inform the consumer that he is obliged to bear those costs.
(4) If, in the case of a contract concluded away from business premises, the goods have been delivered to the consumer's home at the time of conclusion of the contract, the trader must take possession of the goods at his own expense if, due to their nature, it is not possible to return the goods in the usual way by post.
(5) The consumer is responsible for any decrease in the value of the goods resulting from the handling of the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.
(6) By way of derogation from paragraph 5 of this Article, if the trader has not informed the consumer of his right to unilaterally terminate the contract in accordance with Article 57, item 8 of this Act, the consumer shall not be liable for any diminution in value of the goods, regardless of the cause of the diminution in value of the goods.
(7) If the consumer unilaterally terminates the contract after having expressly requested, in accordance with Articles 64 and 70 of this Act, that the provision of the service or the performance of the contract for the supply of water, gas, electricity sold in unlimited volume or unlimited quantity and the supply of heat energy commence before the expiry of the deadline for unilateral termination of the contract, the consumer shall be obliged to pay the trader a part of the contracted price that is proportional to what the trader has fulfilled for the consumer up to the moment when the consumer has informed him of exercising his right to unilaterally terminate the contract, provided that the proportional amount of the price that the consumer is obliged to pay is calculated on the basis of the total contracted price, and if that price is disproportionate, on the basis of the market value of what the trader has fulfilled for the consumer.
(8) If a service contract or a contract for the supply of water, gas or electricity sold in unlimited volume or quantity and the supply of thermal energy is unilaterally terminated, the consumer shall not be obliged to pay a part of the price proportional to what the trader has fulfilled for the consumer during the period for unilateral termination of the contract, if the trader has not provided the consumer with the notifications provided for in the provisions of Article 57, paragraph 1, items 8 and 10 of this Act, or if the consumer has not expressly requested, in accordance with Articles 64 or 70 of this Act, that the provision of the service commences before the expiry of the period for unilateral termination of the contract.
(9) If the consumer unilaterally terminates a contract that has as its subject matter digital content that is not delivered on a physical medium, the consumer shall not be obliged to pay a part of the price or costs proportional to what the trader has fulfilled for the consumer during the period for unilateral termination of the contract, if he has not given his express consent for the performance of the contract to begin before the expiry of the 14-day period referred to in Article 72 of this Act, if he has not confirmed that he is aware of the fact that by giving such consent he loses the right to unilateral termination of the contract, or if the trader has failed to inform him in accordance with Articles 63 or 69 of this Act.
Exclusion of the right to unilateral termination of the contract (CPC, Article 79)
The consumer does not have the right to unilaterally terminate the contract if:
The service contract was fully fulfilled by the merchant, and the fulfillment began with the express prior consent of the consumer and with his confirmation of whether he is aware of the fact that he will lose the right to unilaterally terminate the contract if the service is fully fulfilled.
The subject of the contract is goods that are made according to the consumer's specifications or that are clearly adapted to the consumer.
The subject of the contract is perishable goods or goods that expire quickly.
The consumer is obliged to bear the costs of returning the goods to the warehouse of the company LaiLo obrt za servis, traditi i proizvodnja in the event that he exercises his right to unilaterally terminate the contract under Article 72 of the CPA.
Liability for material defects
LaiLo is responsible for material defects that it sells on its website in accordance with the positive regulations of the Republic of Croatia, especially the Civil Obligations Act.
Out-of-court settlement of consumer disputes
In the event of a dispute between a consumer and a trader, a complaint can be filed with the Court of Honor of the Croatian Chamber of Crafts or a proposal for mediation can be submitted to mediation centers.
Submitting a consumer complaint
In accordance with Art. 10 of the Consumer Protection Act, the consumer may submit a complaint about the quality of our services in writing (by post) to the address: LaiLo obrt za usluge, trgovinje i proizvodnja, V. Požarinje br. 11, 10000 Zagreb or to the email: lailomonikaloncar@gmail.com. We will return a response to your complaint in writing no later than 15 days from the date of receipt of the complaint. Please provide your details in the complaint: name and surname and address.
Online dispute resolution
European Commission Regulation no. 524/2013 on online resolution of consumer disputes, the "Platform for online resolution of consumer disputes" is enabled.
(ODR platform) at the following link: http://ec.europa.eu/odr
Copyright
All content such as texts, icons, graphic content, audio and video recordings, digital downloads, software packages and data are the property of the company LaiLo obrt za servus, trade i production and their unauthorized use constitutes a violation of the regulations on the protection of intellectual property rights